We’re working effectively to improve our services and make things better so we would like know if you are unsatisfied with any part of our service. We take all complaints very seriously and try to correct all the concerned issues whether is sales or marketing service.

If you are unsatisfied with our service, and wish to make a complaint you can do it in the following forms;

• Write to us: Pera Business Park, Nottingham Road, Melton Mowbray LE13 0PB
• Call us on: 0333 2244 050
• Email us: support@ecotilities.co.uk

It will be very helpful to provide as much details as possible about the complaint and also your contact details in form of Name, Business, Telephone Number, Email Address and any other information you seem necessary to assist us in dealing with your complaint. We will treat your complaint in a very professional manner and you will be also be treated with courtesy and respect.

We will inform you that your complaint has been received and within two weeks, we will give you a final response or advise that more time is needed and we will give you a date will make further contact.

After we issue you our final response, if we do not hear from you after 7 days, we will take it you are satisfied with the outcome and the complaint has been settled.

If after 8 weeks your complaint is still unresolved, or you are unsatisfied with our final response or we are deadlocked, then you can refer your case to the Ombudsman Services for an impartial and free review of your case, if you meet the below criteria;

• Your business is registered in the UK
• You are categorised as a microbusiness by Ofgem
• You’ve received a deadlock response from Ecotilities Limited or 8 weeks has elapsed since you first registered your complaint

Post: Ombudsman Services: Energy, P.O. Box 966, Warrington, WA4 9DF

Email: enquiry@ombudsman-services.org

Phone: 0330 440 1624

Website: https://www.ofgem.gov.uk/