Effective Date July 14th, 2025
Ecotilities Limited– Energy Brokerage and Consultancy Services
Company Registration Number: 12781624
Registered Address: Pera Business Park, Nottingham Road, Melton Mowbray LE13 0PB
1. Definitions
“Broker” means Ecotilities Limited
“Client” means the business or individual engaging the Broker.
“Supplier” means any third-party energy supplier introduced by the Broker.
“Letter of Authority” means the document issued by the Broker to the Customer for authorisation to carry out the Services on behalf of the Customer
“Contract” means the energy supply agreement entered into between the Client and the Supplier.
“Services” means energy procurement, tariff comparison, contract negotiation, and related consultancy services.
2. Scope of Services
2.1 The Broker acts as an intermediary between the Client and energy Suppliers. 2.2 The Broker will:
I. Obtain quotes from one or more Suppliers
II. Present available tariff options
III. Facilitate the switching process where instructed
IV. Provide general market guidance
2.3 The Broker does not:
I. Guarantee acceptance by any Supplier
II. Guarantee cost savings
III. Provide legal or financial advice
3. Broker Status
3.1 The Broker is an independent intermediary and not a licensed energy Supplier. 3.2 The final energy Contract is between the Client and the Supplier. 3.3 The Supplier’s terms and conditions will govern the supply of energy.
3.4 The Broker is not responsible for the energy supplier’s performance (billing errors, outages, customer service, etc.
4. Fees & Commission
4.1 The Broker will receive commission from the Supplier.
4.2 Commission will be built into the unit rate at £20 per megawatt hour price uplift based on the estimated annual consumption.
4.3 The Broker may charge the client a fixed fee for provision of brokage and consultancy services, the fee is calculated based on estimated annual consumption in kWh. The fees are set below:
I. £200 for up to 30,000kWh estimated annual consumption
II. £500 for up to 50,000kWh estimated annual consumption
III. £1000 for up to 100,000kWh estimated annual consumption
4.4 All fees are exclusive of Value Added Tax (VAT).
4.5 If the Client is liable to pay the fee in accordance with clause 4.3, the Client shall pay the fee in full with 30 days of the date of our invoice. We shall be entitled to charge an interest of 3% a year above the Bank of England base rate on a daily basis for all overdue invoice.
4.6 We shall be entitled to invoice the Client at any time after the commencement of our services.
4.7 In event of reduced estimated annual consumption, the Client shall not be entitled to any refunds
5. Client Responsibilities
The Client agrees to:
I. Provide accurate and complete information
II. Authorise the Broker to obtain quotes and negotiate on their behalf
III. Review all contract documents before signing
IV. Notify the Broker of any errors immediately
The Broker shall not be liable for losses arising from inaccurate information supplied by the Client.
6. Contract Acceptance
6.1 The Client is responsible for reviewing the Supplier’s contract terms before acceptance. 6.2 Verbal, written, or electronic confirmation may constitute agreement where permitted by law. 6.3 Once accepted, the energy Contract is binding between the Client and the Supplier.
7. Cooling-Off & Cancellation of supply contract
7.1 Cooling-off rights (if applicable) are governed by the Supplier’s terms and relevant legislation. 7.2 The Broker is not responsible for cancellation fees imposed by the Supplier. 7.3 If the Client cancels after acceptance, the Broker reserves the right to recover lost commission.
8. Liability
8.1 The Broker shall not be liable for:
I. Supplier service failures
II. Energy price fluctuations
III. Business losses or indirect damages
8.2 The Broker’s total liability (if any) shall not exceed the commission received for the relevant Contract.
8.3 Nothing excludes liability for fraud, death, or personal injury caused by negligence.
9. Data Protection
9.1 The Broker will process personal and business data in accordance with applicable data protection legislation (e.g., General Data Protection Regulation and the Data Protection Act 2018 where applicable).
9.2 Data may be shared with Suppliers solely for the purpose of obtaining quotes and arranging contracts.
9.3 Full details are available in the Broker’s Privacy Policy.
10. Confidentiality
Both parties agree to keep confidential any commercially sensitive information unless disclosure is required by law.
11. Complaints Procedure
Please see our complaints procedure at https://ecotilities.co.uk/complaint-procedure
12. Termination
12.1 Without affecting other rights or remedy available to it, either party may terminate The Client can terminate the letter of authority by giving 30 days’ notice. The Client shall write to Ecotilities Limited, Pera Business Park, Nottingham Road, Melton Mowbray LE13 0PB.
12.2 The Client acknowledges that regulatory oversight may vary depending on jurisdiction and customer classification (domestic vs. non-domestic).
13. Force Majeure
The Broker shall not be liable for failure or delay caused by events beyond reasonable control, including market disruption, regulatory changes, or Supplier insolvency.
14. Governing Law
14.1 These Terms shall be governed by and construed in accordance with the laws of England and Wales.
14.2 If any provision of this contract is determined to be invalid, illegal or unenforceable, such invalidity, illegality or unenforceability shall not be affected by the validity of the remaining provisions.
14.3 All disputes arising out of or in connection with this contract shall be decided by the court having jurisdiction at Broker’s place of business.
15. Amendments
The Broker may update these Terms from time to time. The latest version will be available on request or via the company website.