Ecotilities is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website [https://ecotilities.co.uk], contact us, or use our services.

1. Information We Collect

We may collect and process the following types of personal data:

• Contact Information: Name, email address, phone number, business address.
• Usage Data: IP address, browser type, operating system, pages visited, time and date of your visit.
• Communication Data: Information from emails, phone calls, and other communications with our team.
• Client Information: Contract details, utility usage data, and billing preferences for service provision.

2. How We Use Your Information

We use your personal data to:

• Provide and manage our consultancy services
• Process your requests and contracts
• Improve website functionality and performance
• Send service updates, offers, or newsletters (with your consent)
• Comply with legal obligations

3. Sharing Your Data

We may share your data with:

• Trusted third-party service providers and suppliers for utility or renewable energy solutions
• Legal authorities when required by law
• Our professional advisers and auditors

We do not sell or rent your personal information to third parties.

4. Data Security

We implement industry-standard security measures to protect your personal data, including encryption, firewalls, and secure servers. However, no online data transmission is 100% secure.

5. Your Rights

Under the UK GDPR, you have the right to:

• Access and request a copy of your data
• Correct inaccurate information
• Request data deletion (where applicable)
• Object to or restrict processing
• Withdraw consent

To exercise any of these rights, contact us at support@ecotilities.co.uk.

6. Cookies

We use cookies to enhance user experience and analyse website traffic. You can control or disable cookies via your browser settings.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

8. Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised effective date.

9. Contact Us

Ecotilities Ltd
Pera Business Park, Melton Mowbray, LE13 0PB
Email: support@ecotilities.co.uk
Phone: 0333 2244 050